Improving Your Health System's Patient Navigation

Years ago, I read a parable about how to make a better decision written by Spencer Johnson, MD. It was about a business leader and his quest for improved decision-making skills as he trekked along a mountain trail. I loved the common-sense approach, and I have long carried in my wallet the book’s accompanying card outlining “The Map” to a better decision.

The Map suggests you first use your head by asking a practical question, such as “Am I meeting the real need, informing myself of options and thinking it through?” The second is a private question: “Does my decision show I am honest with myself, trust my intuition and deserve better?” Finally, The Map suggests after listening to yourself and others, you have the information to make and act on a better decision……